Terms & Conditions

Welcome to Kadam Kahani. By accessing and using our website,
you agree to the following terms and conditions. Please read them
carefully before placing an order. These terms apply to all visitors,
customers, and users of our website.

Terms & Conditions

Welcome to Kadam Kahani. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before placing an order. These terms apply to all visitors, customers, and users of our website.

Product Availability

All products listed on our website are subject to availability. In rare cases, an item may become unavailable after an order is placed. If this happens, we will notify you immediately.

Pricing & Changes

Prices may change at any time without prior notice. However, the price displayed at the time of your purchase will remain valid for that order.

Order Confirmation

Orders are only processed after confirmation via WhatsApp or SMS. Orders without confirmation may be delayed or cancelled.

Use of Content

All text, photographs, product images, and design elements on this website belong to Kadam Kahani. Copying, editing, or using our content without permission is strictly prohibited.

Exchange Policy

Exchanges are allowed only under the conditions listed in our official Exchange Policy. We do not offer refunds unless the product is defective.

User Responsibilities

Customers must provide accurate contact details and delivery information. Any delays caused by incorrect information are not the responsibility of Kadam Kahani.

Right to Cancel Orders

We reserve the right to cancel any order due to suspicious activity, incorrect information, or product unavailability.

By continuing to use our website, you acknowledge and agree to these terms.

Privacy Policy

At Kadam Kahani, your privacy and personal information are extremely important to us. We are committed to protecting your data and ensuring a safe shopping experience.

Information We Collect

We collect personal information such as your name, phone number, address, and email for order processing and delivery purposes.
We may also collect browsing data to improve your experience on our website.

How We Use Your Information

Your information is used only for:

  • Processing and delivering your order

  • Contacting you regarding confirmations and updates

  • Improving website performance and customer experience

  • Providing support when needed

We do not share, sell, or misuse any of your personal information.

Data Protection

We use secure systems to ensure your data is protected from unauthorized access. Only authorized team members can view your information for order-related tasks.

Third-Party Services

Our courier partners may receive your name, address, and phone number purely for delivery purposes. They are not allowed to use your information for anything else.

Your Consent

By using our website and placing an order, you consent to the collection and use of your information as outlined in this policy.

Shipping Policy

We aim to deliver your baby’s products quickly and safely. Please review our shipping guidelines below.

Order Processing Time

All orders are processed within 24 hours after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Delivery across Pakistan typically takes 2–5 working days, depending on your location and courier service.

Shipping Charges
  • Standard shipping: PKR 200

  • Free shipping: On orders above PKR 3000

Courier Partners

We ship through trusted courier companies, including:

  • TCS

  • Leopards Courier

  • M&P

Order Confirmation

Every order is confirmed through WhatsApp or SMS before dispatch. Orders without confirmation will not be shipped.

Tracking

Tracking information is shared once your order has been dispatched.

At Kadam Kahani, we believe that every little step is a story worth cherishing.

Contact Us

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